Avira’s service desk & Nanoheal - New Gateway Model

The absence of standard IT practices and inflexible traditional support channels (chat, email, and phone) are only some of the challenges enterprises face today. Nanoheal helps companies overcome these challenges by shifting support away from reactive approaches towards more predictive and proactive processes. Nanoheal is an endpoint device management tool that automates issue resolution, optimizes IT management, and provides smart insights and IT analytics. It makes support easy and effortless, and provides a superior device user experience.

However, extending complete device management gets tricky when it comes to providing such assistance for watertight enterprise environments – those with a strong emphasis on security due to data sensitivity, and which cannot risk data outflow of any kind. For instance, airlines, security firms, etc., allow either limited or no outside connectivity to their devices due to the nature of their business and relentless security concerns. With the purpose of facilitating business, intranets allow devices to communicate with each other, but access to an Internet source is strictly prohibited. In such a scenario, it becomes increasingly difficult to provide a superior endpoint management solution as the environment limits the possibilities.

To cater to such secure environments, Nanoheal has devised a gateway model. It is a standards-based, policy-driven device management solution that enables organizations to bridge gaps and manage interactions with systems without compromising existing regulations. It secures, accelerates, and integrates communication with devices in an easy manner to help significantly lower integration and ownership costs, as well as reduce deployment risks associated with such fortified infrastructures.

A gateway model consists of an environment-stationed gateway machine – a single, Internet-enabled, server-accessible device on to which the client is installed manually. It acts as a bridge to the entire fleet of devices, and is connected to the command center (a customized dashboard) through a server. As soon as it is set up, the entire environment is scanned to supply device fleet details. The IPs are then selected, and through push-based deployment the client is installed on all machines from the command center/server via the gateway machine. The LAN facilitates this deployment to devices.
After the client is set up on individual machines, they start relaying device events as well as asset and configuration info to the server via the gateway machine. And once the entire environment setup is complete, all you need to do is push a button on the dashboard to dispatch a myriad of policies, regulations, and updates. These policies and updates reach the environment effortlessly via the gateway machine.

Nanoheal demonstrated the clean application of its gateway model by integrating it successfully with Avira – a multinational security software company. Avira registered its One-Time-Code (OTC), syncing the license information and number of devices with Nanoheal´s command center. In turn, the command center scanned the entire environment and let Avira’s service desk deploy Nanoheal-plus-Avira clients across the entire device spectrum using its network deployment module. Once the client deployment was complete, Avira was able to configure its ready set of policies and standardize its device environment.


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